Services
Our team is available to support you at every stage of your project—whether it’s early on in defining your objectives through strategic consulting missions, during system implementation, or throughout maintenance and support.
1
Consulting
2
Users training
3
Implementation
4
Support and improvement
Consulting
When implementing an ERP, which is a major project, each company has different challenges, priorities and capacities.
Our role as consultant is to support our customers in the various areas of the project from start to finish.
We collaborate with many companies from various industries and this experience translates into the best business practices for your industry.
- Business analysis
- Consulting
- Role and task management
- Requirement analysis
- Process design
- Risk management
- Specifications
- Project management
- Ergonomy
- Workflows
- Lessons per module / task
- Data integration
- Administration
- Pre-release
Training
Training is probably the most critical part of the project. It involves engaging and guiding your users to adopt their new routines, ensuring the best possible ease of use and autonomy.
It is the key factor in user adoption and overall project success. That’s why we aim to engage users as early as possible in the project.
We provide materials and deliver a range of online or face-to-face courses.
Implementation
To accelerate deployment and reduce project costs, the installation and configuration of our system often begin very early in the rollout process.
The analysis will have identified the minimal developments required to meet your needs.
As you’ve probably understood, we generally emphasize implementing good business practices within the company and stress early user involvement in the project. This approach allows you to appreciate the relevance of our modules and to build skills progressively.
- Installation and setup
- Minimal customizations
- Tests in real conditions
- Deployment
- Application Support
- Quality Improvement Management
- Maintenance
Support and improvement
Your questions will arise daily, and your needs will become clearer and evolve. Our role is to ensure support that meets your requirements during the startup phase, with iterative customization or additional development phases if necessary to enhance system efficiency.
Our customer support team is also there to support you with issues, questions or specific requests.